FAQ

The products in our store are sold through official channels provided by us as an authorized dealer of the manufacturer.

You can manage your order history, customer information and address, credit cards, and points.

You can reset your password by going to "Forgot your password?" on the login screen.

Please send a cancellation request to support.

・Your name (first and last name)

・Registered email address

・Reason for cancellation

You may have entered your email address incorrectly. Please contact us to make sure your order is with the correct email address.

It may have been sorted into your spam folder, so please check your spam folder.

Please also check if you have set up your email address to receive emails. If you have set up your email address to receive emails, please set it to "@ecare-clinic.jp" so that you can receive emails smoothly in the future.

-Payment by credit card.

We accept VISA, MASTER, AMEX, UnionPay, JCB, Diners, and Discover.

-Alipay -PayPal

Enter the coupon code in the shopping cart to apply it.

You can also apply the coupon code by entering it on the purchase process screen.

The key point of eCARE is that points are awarded after you have made a purchase. 1 point for every ¥1 spent

Point award 

10,000 points awarded for a ¥10,000 purchase.

Discount from purchase price 

1,000 points can be used to get a ¥2 discount, and 10,000 points can be used to get a ¥200 discount.

You can check the points you have earned on the Points page of your My Page after you have registered.

How to use 

Ex: If you have 15,000 points and use 10,000 points,

When you enter 10,000 points on the payment screen at the time of purchase, a ¥200 discount will be applied. You will pay the total amount after the discount, and you will be left with 5,000 points.