Notation based on the Act on Specified Commercial Transactions
Operator
eCARE Inc
Representative
Akira Tatehora
Location
88-7 Yamate-cho, Naka-ku, Yokohama, 231-0862
Phone number
045-629-0388
Weekdays 10:00-18:00 (excluding weekends and holidays)
Email address
Homepage URL
Sales price
Please refer to each product sales page.
Fees required other than the product price
Shipping Fee
Shipping fees vary depending on the prefecture.
The total product price and shipping fee include consumption tax.
Shipping is free for purchases totaling 15,000 yen or more.
Delivery by courier: 770 yen
Hokkaido and Okinawa Prefecture 1,430 yen
*Domestic shipping only
Payment method
Credit card
Payment period
Pay by credit card when ordering
Delivery time of the product
Ships within 3-5 business days after order date.
Returns Policy
[Returns due to customer convenience]
We do not accept returns or exchanges due to customer convenience, such as ordering the wrong item, or the item not being what you expected. Due to the nature of the product, and for hygiene reasons, we cannot resell the product once it has been delivered to the customer. Therefore, we cannot accept returns regardless of whether the product is opened or unopened, so we ask for your understanding.
We cannot accept returns if the product has been soiled or damaged by the customer.
[Returns due to defective products or incorrect products]
We do our utmost to ensure that our products are of the highest quality, but if an issue does occur, please contact us by email within 3 days of the product's arrival date (delivery date). We cannot accept returns of products without contacting us.
*Please forgive any minor damage or scratches to the box due to transportation.
Return Shipping Fee
If the product is defective, we will bear the shipping costs, but if you return or exchange the product for your own reasons, you will be responsible for the shipping costs.